A Consistent Experience Across All Channels
Conversation Manager enables you to turn customer interactions across multiple touch points and time into seamless customer conversations. It does this with a powerful customer context system that tracks the customer’s identity, products, and actions for each interaction ensuring a consistent experience, regardless of the channel the customer chooses to communicate.
Create and Manage Customer Experience Rules
The Genesys Rules Systemenables a business analyst to create and manage customer experience rules through an intuitive user interface to best meet their changing business objectives. With Customer Engagement Management software, businesses are able to turn customer segmentation into decisive, personalized action which increases cross-sell and up-sell opportunities.
Track and Share a Single View of the Customer
Context Services enables the delivery of context across application channels and applicable data systems. This extensible view of the customer includes both the Customer Profile and the Service History, ensuring the customer’s data is tracked and shared effectively across communication channels. With Genesys Conversation Manager, businesses gain more control over customer interactions, ensuring an improved customer experience while controlling costs based on customer value.
Key Differentiators
- Increase ability to cross-sell and up-sell products and services
- Gain more control over customer interactions, ensuring an improved customer experience
- Have better ability to control costs based on customer value
- Increased sales conversation rates
