Proactively Address Customer Needs
Meet the growing demand for customer outreach programs throughout the customer life-cycle, including customer acquisition, customer retention, customer win-back and debt recovery. Outbound call centers can proactively manage multi-channel campaigns for voice, e-mail, SMS, and blended inbound-outbound campaigns.
Deliver Personalized, Relevant Notifications
Create customer conversations that include notifications and live agent contact that leverages enterprise customer data for the most effective communications. Increase customer satisfaction and loyalty by proactively addressing customer needs.
Take Advantage of Tight Genesys Integration
Genesys Outbound call center software and predictive dialer software is designed for proactive customer communications for telesales, debit collections and increasingly proactive customer service. Genesys Outbound consists of an unbeatable combination of SIP architecture, access to customer data for highly targeted contact strategies, comprehensive real-time and historical reporting and advanced campaign management. Fully integrated with the Genesys Voice Platform (GVP) and the Genesys contact center platform, Outbound leverages comprehensive Genesys analytics and reporting to enable you to proactively address customer needs.
Key Differentiators
- Leverages customer data to create customer conversations that include notifications and live agent contact
- Proactively addresses customer needs and increase customer satisfaction
- Relieves inbound calling peaks with highly regarded call blending
- Enables customer service contact through a choice of channels: agent voice as well as non-agent channels: SMS, email, or outbound IVR
- Complements outbound with a powerful agent desktop solution and gain insights to performance through analytics, real time reporting and ad hoc inquiries
