Through verified interoperability based on hosted SIP standards, Genesys Open SIP has established a rich virtual call center customer service solution set with a broad range of endpoints, devices, and applications, which integrates with Genesys SIP. With the Genesys Open SIP, you can determine the best solution set to achieve optimal virtual call center operational performance and business goals. In addition, it integrates seamlessly with your existing infrastructure and enables smooth migration to IP/SIP at your convenience.
Genesys Open SIP includes more than 70 fully tested hosted SIP endpoints, devices, and applications.
Program Vendors
| Product Category | Vendor |
|
Softswitch |
Alcatel-Lucent, Asterisk, Broadsoft BroadWorks, Cisco UCM, Siemens HiPath, Siemens OpenScape Voice, Microsoft Lync Voice |
|
IP Gateway |
Alcatel-Lucent OmniPCX, Aastra MX-One, Asterisk, AudioCodes Mediant, Avaya SES, Avaya CS 1000, Broadsoft Broadworks, Cisco, DialogicVision CX, Mayah, Mediatrix, Mitel, Net.com Shout, Paraxip, Quintum Tenor DX, RadVision viaIP, Siemens HiPath/GR8700, Sonus EMS/GSX/PSX, VegaStream Vega |
|
SIP Endpoint |
Alcatel-Lucent, Aastra, AudioCodes, Avaya, Cisco, CounterPath, D-Link, Genesys SIP EP, GrandStream, iscord, LG, Open-H323, Pingtel, Plantronics, Polycom, RadVision, Sangoma NetBorder, Siemens, Snom, SpeedTouch, Thomson, Yealink, Zultys |
|
Conferencing Unit |
Asterisk, AudioCodes IPMedia, RadVision |
|
Music-On-Hold Server |
Asterisk |
|
Session Border Controller |
Acme Packet, Sonus, AudioCodes |
|
911 Gateway |
911Enable |
|
Voice Treatment Server |
Asterisk |
|
Call Recording Server |
Asterisk |
|
IM Connectivity |
Microsoft OCS/Lync |
|
SIP Trunking |
AT&T IP Toll-Free/IPXC, Skype Connect, Verizon IP Toll-Free |
