Cut Costs and Build Loyalty with SMS Customer Service Software
With more than 2.3 trillion text messages sent each year, you can be sure that many of your customers are avid texters. Text messaging (SMS) is a very cost-effective channel for connecting with mobile customers – and one that many prefer to voice or email. It's ideal for notifying customers of status changes or promoting new products and services. Using Genesys SMS mobile customer service software, you can add mobile messaging as a communication and support channel for attracting and retaining customers, without losing overall visibility into customer interactions.
- Integrates SMS/MMS messaging with other customer interaction channels
- Reduces customer interaction costs with cost-effective text messaging
- Improves the customer experience for mobile customers
- Streamlines operations with natural language processing
- Builds customer loyalty through timely notifications and preferred communication channels