More Than a Traditional IVR
Beyond traditional IVR (interactive voice response) systems, Genesys Inbound Call Center Software uses touchtone, speech recognition, and video capabilities to communicate with callers. GVP excels at standalone IVR, but its real power is realized with its integration with the rest of the Genesys suite. Common development, administration, reporting, and hardware mean a lower total cost of ownership.
An Integrated Part of the Customer Service Operation
Genesys interactive voice response software integrates self-service applications and agent-assisted transactions seamlessly to align service with customer values and needs, reduce costs, and enable end-to-end reporting. GVPs integration with the suite means it's an integrated part of the total customer experience.
- Provides an Interactive Voice Response (IVR) inbound call center software platform solution focused on the total customer experience, rather than just the caller experience in the IVR.
- Integrates self-service applications and agent-assisted transactions seamlessly to align service with customer values and needs, reduce costs, and enable end-to-end reporting.
- Provides a secure, flexible inbound voice software platform that can be deployed in TDM, IP, or hybrid environments, architected for enterprises and service providers.