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Genesys Customer Interaction Portal
The Genesys Customer Interaction Portal (GCIP) is a web-based thin-client solution that provides simplified technology management through a web portal. GCIP enables both service providers and enterprises to securely deploy and manage contact center solutions such as routing and self-service IVR applications.
Hosting holds the attraction of a ready to use solution without the challenges and overhead of in-house development and maintenance. However, many enterprises fear that hosting their contact center also means losing control of applications and having to rely on their hosted service provider for every little change.
GCIP gives enterprises the best of both worlds. They can enjoy all of the benefits of hosting voice self-service and assisted customer service solutions while maintaining full control over those contact center applications.
Advantages:
- Offers enterprise control of the Genesys contact center solution in a hosted or prem-based environment through an easy-to-use Business User Interface
- Provides seamless management of Genesys Voice & routing
- Provides securely delegated control to tenants or individual business units accessing a shared infrastructure in a multi-tenant environment
- Reduces operational costs and provides for faster deployment of solutions
Allows enterprises to take advantage of hosted self-service solutions and contact center functionality and control, without the cost and risks of developing, buying, and deploying them
Provides hosted services capabilities to large enterprises with multiple business units where internal IT departments must meet unique internal customer demands - Create repeatable solutions and packages that can easily be rolled out to multiple clients or internal business units - brand packages for unique look and feel
