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Genesys Voice Features
Genesys Inbound Voice manages all incoming circuit-switched and Voice over IP calls and delivers the caller to the right contact center agent with the right information the first time, across any contact center infrastructure.
Genesys Outbound Voice provides proactive customer care which reduces costs, increases contact center efficiency, and improves customer satisfaction.
Genesys Proactive Contact leverages the Genesys Customer Interaction Management (CIM) Platform and Genesys Voice Platform to deliver automated voice, e-mail, or SMS notifications.
