Genesys VoiceGenie Platform

The Genesys VoiceGenie Platform offers a flexible, standards-based framework that enables contact centers, enterprises and service providers to quickly and easily deliver integrated speech or touch-tone applications to self-service transactions.

The VoiceGenie Platform is completely focused on standards such as VoiceXML, CCXML, MRCP and SIP for the deployment of Interactive Voice Response (IVR) and next-generation applications within contact centers and service provider networks.

VoiceGenie can:

• Improve customer satisfaction through automated speech and touchtone applications
• Reduce costs through increased operational efficiencies
• Create new revenue opportunities through extended service offerings
• Deliver advanced communications applications such as automated attendants, directory assistance, speech-enabled voicemail, and unified messaging.

Enabling “Enhanced Services” in Next-Generation Networks

The Genesys VoiceGenie Platform can be used to create and deploy enhanced services in both existing networks and emerging next-generation networks. Enhanced services use the VoiceGenie platform to enable "in network" applications such as enhanced 800 or SIP-based 800, speech-enabled voicemail, unified messaging, enhanced directory assistance, ringtones, color ringbacks, prepaid calling, conferencing and more to both wireline and wireless providers. VoiceGenie’s value-added services allow service providers to increase average revenue per user and reduce customer churn.

Genesys powers the world's largest VoiceXML deployment, as well as:

Verizon
SBC
Citibank
MorganStanley
Kaiser Permanente
Ticketmaster
American Express

See a list of Genesys customers and learn about their success

Frost and Sullivan NA IVR Market Leader Award
Forrester Speech Self-Service Wave Leadership Position
2006 Gartner MQ Leadership