Genesys Voice Platform Features

The Genesys Voice Platform can be used as a stand-alone IVR, integrated with the Genesys Customer Interaction Management (CIM) Platform, or as part of a Genesys intelligent Customer Front Door™ (iCFD™) solution.

Key features of the Genesys Voice Platform include:

• Open, IP-based software-only platform interoperates with off-the-shelf hardware and supports open standards such as VoiceXML 2.1 and CCXML, as well as Session Initiation Protocol (SIP) and related standards.
• Media Resource Control Protocol (MRCP) adherence provides unlimited choice for adding speech technologies.
• Single point of management and reporting reduces the resources necessary to configure and manage self- and assisted-service systems.
• A unified voice and Web infrastructure generates economies of scale by repurposing Web investments for voice and breaking down silos between Web and legacy IVRs.
• Comprehensive, rapid application development tools reduce cost and time to create market-ready applications.
• Secure platform includes support for secure transport and data storage mechanisms.
• The Genesys Voice Platform includes these primary software components:
  • Media control platform
  • Call control platform
  • Resource manager
  • Genesys Composer
  • Genesys Administrator
  • Reporting Server