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Genesys Gplus Adapters
Genesys Gplus Adapters are vendor-certified solutions that integrate Genesys’ real-time interaction solutions with vendor applications, including customer relationship management (CRM) and enterprise applications from Oracle/Siebel, SAP, and Microsoft. Genesys Gplus Adapters enable a consistent customer experience across all communication channels and provide a single interface for the agent to access the CRM and enterprise applications. This end-to-end integration provides a universal view of the customer, facilitates agent up-sell and cross-sell activities, and improves productivity.
Advantages:
- Provides customer data to the agent so that customers never have to repeat information
- Allows for delivery of consistent and appropriate customer service across voice, e-mail, and chat within the unified desktop environment
- Speeds deployment
- Increases productivity
- Leverages and extends existing infrastructure investments
- Helps companies understand customer behavior, coordinate marketing across channels, and focus resources on the best opportunities
