The Genesys Gplus Adapter product line accelerates the integration
of the Genesys suite and CRM (Customer Relationship Management) enterprise
applications from Microsoft, Oracle/PeopleSoft, Oracle/Siebel and SAP.
Gplus integrations provide a universal view of the customer, facilitate
agent up-sell and cross-sell activities, and improve productivity.
Improves customer satisfaction
- Ensures that customers never have to repeat information; customer
data is provided with the call
- Allows for delivery of consistent and appropriate customer service
Lowers total cost of ownership
- Reduces integration costs
- Speeds deployment
- Leverages and extends existing infrastructure investments
The Genesys Gplus Adapters combine the capabilities of Genesys and
CRM applications to help companies understand customer behavior,
coordinate marketing across channels, and focus resources on the
best opportunities.
The Genesys Gplus Adapter improves productivity by presenting agents
with a single, unified desktop interface. The CRM application’s
desktop toolbars are extended to include Genesys functionality. As
customer interactions are sent to the agent, the Genesys and CRM
applications allow relevant customer information to be presented.
The agent performs customer service for all media types, including
inbound and outbound, voice, e-mail, and chat, within the unified
desktop environment. As a result, agent productivity increases, and
training costs are reduced.
For Microsoft
- Gplus Adapter for Microsoft CRM
- Gplus Media Routing for Microsoft CRM
For Oracle
- Gplus Adapter for Peoplesoft CRM
- Gplus Adapter for Siebel CRM
- Gplus Media Routing for Siebel
For SAP
- Gplus Adapter for mySAP CRM
- Gplus Adapter for mySAP ERP
- Gplus Data Access for SAP
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