Genesys Power in a Hosted Environment
Genesys provides robust hosted contact center & call center solutions for businesses of all sizes on an open, scalable cloud-based customer service platform that delivers routing efficiencies via the sophisticated Genesys routing engine. The Genesys network of Hosted Solution Partners can accommodate the basic needs of very small contact centers up to the most complex requirements that large, multi-site and multi-national enterprises demand.
Flexible Payment Options
The full Genesys contact center software suite, including both self-service IVR and agent-assisted services, can be deployed in a hosted environment as a “pay as you go” or an “on demand” model via the Genesys network of expert Hosted Solution Partners.
Key Differentiators
- Maintain full control and security of your applications and routing strategies
- Handle call center peaks and fluctuations without purchasing equipment or adding agents, including home-based or remote agents
- Limit your risk with a low capital expenditure and the ability to add new technologies
- Reliable disaster recovery strategy
- Faster go-to-market for new applications and outbound calling campaigns
