The mobile phone is the first thing many customers reach for when they want to interact with your company. With Genesys Mobile Customer Service software, you can go beyond simply supporting the mobile customer. Take advantage of mobile customer care technologies to enhance the customer experience. Let customers subscribe to text message alerts or integrate 'live' service in mobile apps. Genesys helps you track customer interactions as they move between mobile and other channels.
Mobile Customer Service Products
Consolidates customer interactions across mobile and traditional channels for consistent conversations
Connects live support to mobile applications to support the mobile customer experience
Supports mobile customers with SMS or MMS messaging integrated with other customer interactions