Engaging the Mobile Workforce
Your customers aren't the only one using mobile devices – many of your employees are as well. Whether it's a home-based agent or field sales on the road, you need to connect these individuals into the customer service delivery. Genesys Mobile Engagement lets mobile employees contribute to customer support. You maintain centralized management and control of the customer service experience.
- Routes customer interactions to field sales or mobile experts for better business flexibility and resource utilization
- Empowers mobile employees with the same cross-channel conversations and customer information as on-premise employees
- Enables a zero-footprint operation with multiple interaction channels