Open, Scalable, Flexible
You have an existing infrastructure with legacy systems, but you want to upgrade or add new contact center functionality. How do you do this with minimal risk of requiring additional or external expertise and training to run non-company standard systems? And how do you ensure that the choice you make today will keep up with rapidly changing technology?
Invest with Confidence
A wide variety of platform SDKs and adapters from Genesys ensures that you can be confident in your choice of the Genesys Contact Center, an open source call center software platform designed to integrate to your existing environment. In addition, Genesys supports a call center software migration strategy to enable you to take advantage of new technologies going forward.
Transform at Your Own Pace
With platform SDKs, you are assured of open possibilities for additional automation, innovation and customization on top of the powerful Genesys platform. This reduces risk going forward and allows you to transform at your own pace.
The Genesys Gplus Adapters strategy allow you to integrate to systems such as Oracle/Siebel, Microsoft and SAP without having to build this from the ground up. Genesys has already done the heavy lifting to ensure your success.
Key Differentiators
- SDKs and adapters enable a solution for every contact center and every environment
- Does not require "rip and replace"
- Built on open standards wiith documented API's and configuration/migration guides
