Genesys Outbound Voice Features
- Comprehensive campaign management allows managers to target and reach the right customers at the right time
- Certified by an an independent laboratory as fully compliant with all international Do Not Call and other regulatory compliance rules.
- Call blending allows inbound overflow calls to be routed to outbound agents and outbound overflow calls to be routed to inbound agents during peak times.
- Flexible, distributed architecture allows a campaign to be run at a single site or executed centrally and run across multiple locations.
- Preview dialing mode give agents in lower-volume outbound dialing centers more control when they are calling customers, allowing them to dial when they are ready.
- Genesys Gplus Adapter integrate Genesys Outbound Voice with major CRM applications
- Genesys Agent Scripting increases agent effectiveness.
