Self-Service for Contact Centers

Genesys Self-Service allows contact centers to integrate voice, speech, touchtone, video, SMS and other multi-modal self-service applications with agent-assisted transactions to improve customer service levels, drive operational efficiencies and increase revenue.

• Genesys Self-Service integrates with the Genesys suite and your existing business applications for intelligent customer segmentation, call routing and proactive notification, which results in improved customer service, increased revenue and customer retention
• Largest partner ecosystem of application developers, SI's, professional services and managed services providers complements functionality and provides vertical market solutions with quick time-to-market
• # 1 market share in open-standards VoiceXML platform results in safe choice and investment protection of your infrastructure

Read the Self-Service for Contact Centers Business Solution Brief [PDF]