Listening to Your Customers
Do you really understand the needs and drives of your customers? One way to make sure you do is to ask them, using customer satisfaction surveys linked directly to their interactions with you. The Genesys Voice of the Customer survey solution captures feedback from customers about your products and services. You can easily design, test and publish surveys, and analyze and measure the results. Link configurable surveys with IVR software for inbound callers or outbound campaigns to deliver actionable information about customer intentions and needs.
- Delivers results in days with rapid deployment and easy survey creation
- Combines survey opinions with contact center interactions to create actionable information
- Enables highly customized surveys to support customer retention and customer loyalty programs
- Provides rapid insight with packaged metrics and reports