Your customers use e-mail, chat, and text messaging in their daily lives, and your website is the first place they turn for help. You need to engage with them on all of these online channels, without losing track of the conversation. Genesys Web Customer Service Software enables cross-channel conversations for a consistent customer experience. By creating a single conversation over time ― across phone, Web, and mobile channels ― you can improve the customer experience while streamlining interactions.
Products
Conversation Manager
Consolidates customer interactions across time and channels, revealing cohesive customer conversations
Email, Chat & Co-Browse
Engages with customers by integrating email, chat and web collaboration to customer interactions
Genesys SMS
Supports mobile customers with SMS or MMS messaging for notifications, alerts and support
Genesys Web Callback
Improves customer satisfaction and reduces hold times by letting customers schedule callbacks at convenient times
