The Genesys Care support and maintenance program helps you get the most value from any Genesys solution. You not only get a high-quality, high-value engagement when you contact us with an immediate need, you also get the knowledge and support to improve adoption and maximize usage.
With a focus on delivering quality, choice, and value, Genesys Care provides comprehensive services that combine traditional subscription, proactive support, and life-cycle management into an integrated program. Choose the right level of support as part of your Genesys solution purchase and increase the value of your investment.
- Enhanced response and restoration targets
- Improved remote diagnostics & log retrieval
- Designated Customer Success Manager
- Proactive monitoring capabilities
- Tech Tutorial knowledge transfer