Business Consulting and Professional Services Portfolio

Strategic Transformation Service
This proven methodology delivers a plan for integrating technology, operations, and processes that align with your business strategy.

IP Migration Service
Improve customer service, resource virtualization, and stay flexible for future growth with an IP migration plan customized specifically for you.

Value-Based ROI Service
Uncover the real return from your Genesys solution with a fact-based, objective ROI and benefits realization report.

Discovery Service
Create the functional and architectural requirements plan needed to align with and achieve strategic momentum.

Skills-Based Routing Solution
Increase your opportunity to improve customer satisfaction by getting every customer to the right resource the first time.

Simulation Services See the real effects of alternate contact center conditions with simulation testing.

Implementation Services
Get the most from your Genesys installation with our requirements analysts, solution designers, and technical project managers.

Project Management Services
Our team-based best-practices approach applies a five-phase methodology that drives outstanding results.

Testing and Monitoring Services
Ensure your planned contact center environment will meet all performance expectations, regardless of conditions.

Business Analytics and Reporting Practice
We design, analyze, and deliver relevant and accurate reporting solutions customized for your organization.

Architecture, Operational, and Technical Training
A role- and product-based curriculum and certification strategy designed specifically to train teams that operate Genesys contact centers.

Support Services
Select the range of services you need from assisted support, Web-based services, and proactive notifications and advisories.

Enterprise Optimization Services Gain real business intelligence with an assessment of your unique strategic objectives and existing Genesys environment.

Enterprise Optimization System Review
Leverage the full potential of your Genesys platform with a comprehensive technical systems review and evaluation.

Customer Business Consulting Workshops
Discuss industry best practices tailored to your interest, then work to develop unique strategies and plans for your business.

Migration Services
Rapidly maximize the features and functionality of your solution while reducing costs and increasing efficiency.

Assessment and Tuning Services
Understand your system performance with in-depth analysis and guidance for improvement.

Advanced and Troubleshooting Training
Become your organization's expert on Genesys contact center solutions.

Custom Application Support
Ensure the seamless operation and uptime of your custom-developed Genesys applications and modules.

Expert Operation Services
Improve application availability by monitoring and resolving issues before they impact your business.

Technical Account Management
Onsite support to help mitigate risk and resolve issues quickly and effectively.