Genesys Professional Services offers knowledge, experience, and sound judgment to help you achieve your objectives as effectively and rapidly as possible. With more than a decade of experience, we help customers and partners succeed through unsurpassed software solution design, proven implementation services, and experienced project management. Quite simply, our goal is to help you realize your contact center goals.

Solution Delivery Services

Genesys Solution Delivery Services help get your systems operational quickly and smoothly. Our consultants validate business objectives and translate them into clear requirements. We use proven processes that leverage expert planning, technical excellence, and industry standards to deliver a technical solution tailored specifically to meet your business needs. Solution delivery service options include:

• Business Analysis Services
• Installation and Integration Services
• Project Management Services
• Testing and Monitoring Services
• Migration Services
• Skills-based Routing

Operational Services

Genesys Operational Services provide varying solutions to specific client needs. Our consultants and dedicated engineers can provide the necessary tools for ongoing optimization. Our customized approach brings harmony and balance to your investments between people, processes, technology, and strategy. We can help you leverage the full potential of your system, reach new performance levels, and improve quality with services including:

• Assessment and Tuning Services
• Solutions Management
• Custom Application Management
• Enterprise Resource Optimization System Review

Professional Services Assets

The Genesys Professional Services Assets are a set of pre-packaged, ready-to-deploy solutions designed to target specific customer needs. These adaptable value-added services provide additional and complimentary functionality to the Genesys product portfolio. Each asset provides reusable IP, best practices, proven methodologies, and support, delivering your solution in minimal time to meet your growing demand securely and with confidence. The Professional Services Asset portfolio includes:

• Applications and Tools Designed for the Genesys Product Portfolio
  • Outbound/Inbound Survey Solution
  • Outbound IVR Notifier for Enterprise
  • UC Connect for IBM Sametime
• Desktop Softphone Integration Solutions
• Voice Services
• Administration and Reporting Tools
• CRM Adapters

*Services may not be available in all regions.