At a time when everyone’s collection volumes are up and your business is competing with other creditors for your customers’ goodwill and limited resources, “business-as-usual” no longer works well. Success in today’s collections environment requires creativity, a commitment to the customer relationship, and optimal efficiency in the contact center. Genesys Collections helps you optimize collection success and enhance customer relationships, while keeping costs to a minimum.
- Supports hosted, on-premises and virtualized contact center configurations
- Maximizes agent effectiveness with integrated customer information, scripting, and a multi-channel desktop
- Integrates easily with databases and debt collection systems for a complete view of the customer
- Enables advanced web-based campaign management