Healthcare providers face competing pressures, including fixed payments, increasing costs and an aging patient population. To thrive, healthcare providers control operational costs and optimize revenues without compromising patient service and care.
Genesys helps healthcare organizations leverage advanced call center technologies to trim costs and bad debt while personalizing service. Genesys virtual call center software, integrated self-service and multiple communication channels improve efficiency. Smart interaction routing connects people to the right resources for fast resolution and a better experience.
- Optimizes employee productivity and reduces labor costs with self-service
- Enables proactive outreach, over patient-selected channels, for notifications or reminders
- Connects patients, customers or insurance company partners with the right resources to address their needs most efficiently
- Streamlines bill collection, reducing bad debt
- Empowers employees with the information and resources to deliver great service and meet patient needs