Today's travelers are increasingly cost-conscious and demanding. Successful travel and hospitality companies deliver personalized service to customers before and during their travels, with fast problem resolution.
Genesys call center solutions help businesses meet travelers' real-time needs while streamlining operations for efficiency. Whether customers connect using voice, email, or SMS on mobile phones, Genesys routes them to the right person based on business rules or customer segmentation. Sophisticated self-service lets customers resolve easy questions on their own terms.
- Supports seamless customer conversations that cross channels (voice, email, chat, in-person, SMS)
- Intelligently routes customers interactions for faster issue resolution using flexible customer segmentation strategies, such as automatically connecting high-value customers with specialized agents
- Offers superior service to travelers on mobile devices through text messaging (SMS) and support from within mobile applications
- Provides 24/7 responsiveness to customer needs through a variety of channels and self-service capabilities
- Reduces customer support costs using a virtual call center, cost-effective channels and integrated self-service
- Strengthens the customer relationship with proactive notifications and offers, using the channel of the traveler's choice