Genesys Extended Support Plan provides you with 24/7 support availability, allowing you to get the most out of your contact center investment. With this plan, you can relax knowing that your support needs are covered around the clock and that your business will run smoothly.

Genesys Extended Support Plan Provides:

• Multimedia support channels: phone, e-mail, and Web
• 24/7 support for critical issues
• Installation, configuration, and usage issue support during your business hours
• Specialist on stand-by for key project milestones
• Online support and knowledge sharing
• Proactive product advisory notifications
• "Tech Tutorials" Web-based workshops
• Software releases and updates