Genesys Customer Interaction Portal (GCIP) Path

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Framework Overview (any version)
FRO (1 day)

Framework Installation and Configuration (any version)
FRI (4 days)

Routing Overview 7 - online (if no other routing courses taken)
RTO 7-V (3.5 hours)

Genesys Voice Platform Implementation 7
GVI 7 (3 days)

GCIP for End Users 7
CPP 7 (2 days)

GCIP for Service Providers 7
CPI 7 (3 days)