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System Consultant for Genesys Info Mart (GCP7-CGIM)
Designed primarily for consultants, system administrators and approved subcontractors worldwide that assist Genesys partners and customers in planning, installation and configuration of GIM solutions. This certification validates the candidate’s comprehensive understanding of the Genesys Info Mart solution components related to reporting and analytics. A Genesys Certified Professional 7 – System Consultant Genesys Info Mart is recognized as having achieved a foundation knowledge in implementation procedures, basic troubleshooting and maintenance of a Genesys Info Mart solution.
Recommended Preparatory Track for GCP7-CGIM
In order to achieve the GCP7-CGIM designation, candidates must pass a rigorous certification exam which tests mastery and understanding of the solutions and skill-sets specified below. Genesys University highly recommends that candidates seeking certification follow the certification preparatory track shown below. The preparatory track, coupled with hands-on experience will increase the probability of passing the exam.
Course descriptions are linked from the diagram.
Click on the course to read the description.
GCP7-CGIM Skill-Set Objectives:
The GCP7 - CGIM exam topics are organized into ten topic categories with descriptions of the corresponding knowledge and skillsets that represent the tasks required by a System Consultant when installing, implementing and supporting a Genesys Voice Platform solution. These knowledge and skillsets might be obtained from the training courses, a sales presentation, reading technical documentation or working with GVP at a foundation level.
- GIM Product Overview / General Architecture
- Overview of GIM product features
- Overview of GIM architecture
- Compare Genesys Analytical Reporting (GIM) to Operational Reporting (CCA)
- Function of ICON in Info Mart solution
- Function of Stat Server in Info Mart solution
- HA support for Info Mart
- Function of data extraction tools for report writing
- Database sizing requirements
- ICON Planning
- Distinguish between different ICON deployment topologies (pros and cons)
- Describe ICON high availability support
- Identify which Genesys components (including versions) are compatible with ICON 7.6
- List factors that determine ICON database sizing
- ICON Configuration and Installation
- ICON installation process
- ICON options
- Describe DAP configuration
- Describe IDB creation and initialization process
- Attached Data Specification and Processing
- Describe attached data options
- Describe process of attached data (KVP) mapping based on:
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- Cardinality
- Data type
- Field length
- Difference between storing KVPs in dimension versus fact tables
- Describe custom dispatcher and custom state options
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- Info Mart Planning
- Identify which Genesys components are compatible with Info Mart 7.6
- Third-party software requirements
- System (environment) variables that need to be modified for Info Mart
- Distinguish between different data source topologies
- Info Mart Configuration
- Configure Genesys applications for Info Mart
- Create and configure:
- JDBC DAPs
- Non-JDBC DAPs
- Configure Info Mart application
- Info Mart Installation
- Install Info Mart Server
- Execute initialization scripts
- Perform ETL Configuration Check
- Install Admin Console
- Configure alarms
- ETL Jobs Overview
- Describe ETL Jobs
- Run jobs manually using Admin Console
- Configure ETL schedule
- ICON tables from which Info Mart extracts data
- Interpret sample data flows
- Info Mart Database Scheme
- Describe a star schema
- Identify common fact and dimension tables
- Identify intraday and historical fact tables and views
- List tables commonly used for:
- Interaction-level reporting
- Agent-level reporting
- Virtual Queue reporting
- KVP reporting
- Query, derive and validate a base set of metrics
- .Info Mart Solution Maintenance
- Identifying if ICON is maintaining synch with Configuration Database
- Describe how to recover from synch loss
- Set up debug level logs
- Analyze startup log for any errors
- Troubleshooting ETL Configuration Check errors
- Troubleshooting ETL Job failures
- Identify errors caused by database or network issues
