System Consultant, Genesys SIP Server (GCP7-CSIP)

GCP7 - CSIP Study Guide

The Genesys Certified Professional v7- System Consultant, SIP Server (GCP7-CSIP) is primarily targeted for Genesys SIP Server System Consultants who may be Genesys Partners, consultants and/or members of the customer’s technical support staff who are responsible for installing, configuring, monitoring and supporting Genesys SIP Server solutions. This certification validates the candidate’s comprehensive understanding of the Genesys SIP solution components and how they effectively work together. A Genesys Certified Professional 7 – System Consultant SIP Server is recognized as having achieved a foundation knowledge in implementation procedures, basic troubleshooting and maintenance of a Genesys SIP solution.

Recommended Preparatory Track for GCP7-CSIP

The Genesys Certified Professional v7- System Consultant, SIP Server (GCP7-CSIP) is primarily targeted for Genesys SIP Server System Consultants who may be Genesys Partners, consultants and/or members of the customer’s technical support staff who are responsible for installing, configuring, monitoring and supporting Genesys SIP Server solutions. This certification validates the candidate’s comprehensive understanding of the Genesys SIP solution components and how they effectively work together. A Genesys Certified Professional 7 – System Consultant SIP Server is recognized as having achieved a foundation knowledge in implementation procedures, basic troubleshooting and maintenance of a Genesys SIP solution.

Course descriptions are linked from the diagram.

*Prerequisites for SSI

GCP7-CSIP Skill-Set Objectives:

The GCP7 - CSIP exam topics are organized into six topic categories with descriptions of the corresponding knowledge and skillsets that represent the tasks required by a System Consultant when installing, implementing and supporting a Genesys SIP Server solution. These knowledge and skillsets might be obtained from the IPO/SSI and IPI training courses, Transfer of Information (TOI) presentations, a sales presentation, reading technical documentation or working with SIP Server at a foundation level.

1. SIP Server Product Overview / General Architecture
   • Overview of IP Technology and SIP
   • Describe VoIP protocols (signaling protocols and media protocols)
   • Describe the main components of a VoIP network as they relate to SIP
   • Describe gateways, soft switches, application servers, and SIP endpoints and describe their role in a voice interaction flow
   • Describe the basics of the SIP protocol and SDP
   • Describe Overview of Genesys IP Products and the role of the Genesys SIP Server
   • Overview of Genesys SIP Solution Components
   • Determine when to use Network SIP Server (primarily for Policy Based Load Distribution)
2. Designing A SIP Server Solution
   • Describe the key features and benefits of the Genesys SIP Server
     • Inbound/Outbound Calls
     • Associate an ACD Queue with a Routing Point
     • No Answer Supervision
     • Endpoint Service Monitoring
     • Call Treatments
     • Call Transfer and Conference
     • Regular and Emergency Call Recording
     • Call Supervision
     • Remote Supervision (including support for Multi-Site Supervision)
     • Music and Announcements
     • Personal Greeting (including Whisper)
     • Preview Interactions
     • Presence Subscription
     • Instant Messaging
     • Remote Server Registration
     • Class of Service (including Trunk capacity configuration)
     • Mapping SIP Headers and SDP Messages (including support for Blocking SIP headers, OPTIONS messages
   • Describe SIP Server Deployment modes:
     • SIP Stand Alone
     • Integrated with a third party softswitch
     • Open standard SIP architecture
   • Describe SIP Deployment Considerations
     • Explain Interoperability Conditions
     • HA & Scalability Considerations
     • Sizing
     • SIP Server Scaling and Performance
     • QoS
   • How to use Config Manager to create new SIP Server
     • Configure SIP endpoints
     • Configure SIP Server Connections
     • Create DNs
     • Create Agents (Logins, Groups, Assign Logins)
     • Configure New Application
   • Describe SIP Server Integrations
     • Genesys Voice Platform Integration
     • Outbound Integration
     • Softswitch Integration
     • Video
     • Asterisk Voice Mail Integration
3. Deploying A SIP Server
   • SIP Server Configuration
     • Set Permissions
     • Use Config Manager to Connect SIP Server to Router(s)
   • SIP Server Installation
     • Run Setup Program for SIP Server Installation
     • Start SIP Server
     • Verify SIP Server has started
   • High Availability Configuration
     • Microsoft NLB configuration and scripting
     • Unix virtual IP configuration and scripting
   • Deploying A Network SIP Server
     • Use Config Manager to create new Network SIP Server
     • Configure Routing Point for Network SIP Server
   • Network SIP Server Installation
     • Run Setup Program for Network SIP Server Installation
4. Deploying Stream Manager
   • Overview of Stream Manager
     • Overview of Supported Codecs
     • Call Treatments
     • Call Transfer
     • Call Conference
     • Call Supervision
     • Call Recording
     • Personal Greetings
   • Stream Manager Configuration and Installation
     • Installing/Connecting to Stream Manager
     • Configuring Stream Manager Application
5. Using SIP
   • Using A SIP Softphone
     • Registering a softphone in SIP
   • Agent SIP Calls
     • Associating an ACD Queue with a Routing Point
     • Performing Call Transfers
     • Describe what gcti DNs are used for
     • Describe how Emulated Agents are used
     • Describe how and when to configure Business Call Parameters
     • Describe how to configure After Work Calls
     • Describe when SIP classifies call categories
   • Class of Service
6. Monitoring SIP Server
   • Reading SIP Logs
     • Using SIP Log Visualizer
     • Reading SIP Log File
   • Monitoring SIP Messages
     • Monitor call flow diagrams with SIP messages and TLib messages
   • Maintaining Configuration