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Available Genesys Certifications
The Genesys Certified Professional Program Version 7 (GCP7) currently offers the following Genesys certification exams:
- GCP7 – System Consultant, Inbound Voice (GCP7-CIV)
- GCP7 – Developer, Inbound Voice Routing (GCP7-DIV)
- GCP7 – System Consultant, Genesys Voice Platform (GCP7-CVP)*
- GCP7 – System Consultant, Genesys Info Mart (GCP7-CGIM)
- GCP7 – Scheduler/Planner, Workforce Management (GCP7-SWFM)
- GCP7 – System Consultant, Workforce Management (GCP7-CWFM)
- GCP7 – System Consultant, Genesys SIP Server (GCP7-CSIP)
- GCP7 - System Consultant, Genesys Outbound Voice (GCP7-COV)
- GCP7 - System Consultant, Genesys iWD Solution (GCP7-CiWD)
*This certification applies to GVP version 7.5 and is also effective for candidates using software version 7.6. If you have a background in a previous GVP version, we recommend attending the preparatory training before taking this exam.
Please click on the links to learn more about these designations and their Certification Preparatory Tracks. Genesys University’s certification preparatory tracks are a series of courses that train students for success in the contact center and for the Genesys Certified Professional exams. The certification exam will test the student on both the course work and hands-on experience.
