- Products
- Directory
- Genesys CIM Platform
- Genesys Voice
- Genesys eServices
- Genesys Voice Platform (IVR)
- Virtual Hold for Genesys
- Genesys intelligent Workload Distribution
- Genesys SIP
- Genesys Workforce Management
- Performance Management
- Genesys Desktop
- Genesys Customer Interaction Portal
- Genesys Enterprise Telephony Software
- Gplus Adapters
- Genesys SDKs
- Product Solutions
- Directory
- Solutions
- Services
- Partners
- Library
- Training
- Technical Support
Customer Interaction Management Platform and Inbound Voice Path
The Customer Interaction Management Platform and Inbound Voice Path benefits students involved in the installation, configuration and troubleshooting of the Genesys platform.
Framework Overview 7
FRO 7 (1 day)
Framework Installation and Configuration 7
FRI 7 (4 days)
Routing and Reporting Installation and Configuration 7
RRI 7 (5 days)
