e-Learning Courses - Contact Center Training

The World's №1
Contact Center Software

Next Steps

Genesys University currently offers the following online courses.

ASI7-V	GVP Architecture and Sizing 7 – online 2 hours
CFI7-V	GVP Call Flow Architecture 7 – online 4 hours
DIT7-V	Dialogic Installation and Troubleshooting 7 – online 4 hours
OCO7-V	Outbound Contact Overview 7 – online 4 hours
CCS7-V	Configuring and Monitoring a Contact Center with CCPulse+ 7 – online 12 hours
WFO7-V	Workforce Manager Overview 7 – online 4 hours
WSI7-V	Web Servers, Caching and Load Balancing 7 – online 4 hours

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Relevant Resources
- Certification Program Guide
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- Training Demo
  From on the screen to on the job - Workforce Management Computer-Based Training Demo. [FLASH]
- Success Story
  EMEA Training - A wireless provider in Europe takes their investment up a notch with advanced training. [PDF]
Curriculum Guide & Catalogue
- Curriculum Guide
  Learn about the opportunities available through training. [PDF]
- Worldwide Training Catalogue
  A complete guide to training courses and resources available for your contact center team. [PDF]
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