Genesys University now offers a variety of e-Learning!
- e-Learning courses provide hands-on experience with the Genesys products.
- e-Learning offerings include
Online training
Online virtual labs
Self Paced training
Self Study learning kit
Post Training Lab
- No travel or time spent away from the office!
Simply log-in from your desk and you’re ready to go!
 Play GU Introduction to Online Classroom
Play GU Introduction to Online Labs
Genesys University currently offers the following computer-based, non-technical courses:
What is a Recorded session?
This is a Live Meeting recorded session of the listed class. Instructor delivered materials, answered questions and completed application demonstrations as designed in the curriculum
What is a Self-paced session?
This is a self-paced eLearning course independent of an instructor. The curriculum includes topics, step-by-step directions and application demonstrations in a "movie" format. This training includes progressive learning checks.
Genesys University currently offers the following online, instructor-led courses.
Train without Travel
Genesys University is pleased to announce our “Anytime, Anywhere” learning with Genesys University Self-Paced Learning Kits. Our learning kits have been structured to accommodate individual learning styles and are ideal for students who require maximum flexibility in their learning environments. Available 24X7, with structured activities and access to an instructor, each kit provides comprehensive Genesys product knowledge.
- Learn at your own pace
- Zero travel costs
- Collaborative Training (interact with the instructor)
- Utilize exercises, training manuals and online virtual labs
Now Available - Building Basic Routing Design 7 – Self Study Kit
Genesys University Basic Routing Design kit (BRD-S). This self study kit guides students through the basic skills necessary to write strategies that route inbound voice calls. Using business scenarios and hands-on activities, students learn to design, create, and test routing strategies with Interaction Routing Designer (IRD). See additional
course details and requirements
.
For more information, contact your local registrar.
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