Genesys Training

“Genesys University devised a role-specific, non-disruptive, specialized training plan for our entire team that ensures our contact center will be completely autonomous ― thereby controlling costs and enabling success.”
- Vodafone Contact Center manager Mr. Joerg Knoop

Evolution of Genesys University

Holding a Genesys Professional or Presales Certification leads to higher quality performance, recognized credibility and greater customer success.  Certification demonstrates a high level of commitment to the associated field of practice and increases opportunities for career advancement.

Presales Certification for Partners. Genesys University is pleased to offer a new Partner Presales curriculum targeted at Sales Engineers, Solutions Engineers and Architects. Learn More.

Prepare for certification. Genesys offers specific certification preparation classes and study guides. Learn More.

Take certification exams. You can take certification exams at over 3000 Prometric sites around the world. Learn More.