Genesys University unifies the learning experience. We will adapt the training the way you want it: any place, any time. In addition, we offer a variety of ways to secure training: Individual Courses, Training Credits, and Training Bundles.
Standard Classroom Instruction - Classroom instruction, with over 35 courses to choose from, is led by seasoned and knowledgeable instructors staffing each of our 9 training centers located around the world.
- On-site Training - On-site training is the cost-effective solution for organizations that need group training. Employees minimize travel expenses and time away from the office.
- Online Instructor-Led Training - Led by the highly skilled instructors from Genesys University, our online training is specifically designed for students who are not able to travel. With online training you will receive the full classroom experience.
- Sales Training for Partners. A whole range of free online sales training courses are available for partners. Learn More.
- Customized Training - Custom training addresses a training need that is outside the scope of our standard curriculum. We will carefully assess your training requirements and create a curriculum specifically tailored to your needs.
- Post Training Lab - The post training labs allow follow-up on skills and knowledge acquired during the instructor– led training.
- Computer-Based Training- Computer-based training allows for on-the-job, on-demand agent and supervisor training. The computer -based training modules are delivered via CD and are packaged as Genesys licensed software.
- Mobile Classroom and Remote Lab Environment - Mobile classroom refers to an on-site training where equipment provided by Genesys is used. Genesys University loads the necessary number of laptops with the Genesys software for the relative courses.
- Self-Study - Our self-study kits have been designed to accommodate individual learning preferences. They are ideal for students who require maximum flexibility in their learning environments.