| BRD-V 7 | Building Basic Routing Strategies Desinger 7 - online
26 hours + 1 week of PTL |
CCS-V 7 | Configuring and Monitoring a Contact Center with CCPulse+ 7 - online
13 hours |
CMS-V 7 | Configuring Outbound Campaigns 7 – online
13 hours |
| FRI-V 7 | Framework Installation and Configuration 7 - online
26 hours + 1 week of PTL |
FRO-V 7 | Genesys Framework Overview 7 - online
6.5 hours |
GOP-V 7 | Operating Genesys Voice Platform 7 – online 6.5 hours |
GVO-V 7 | Genesys Voice Platform Overview 7 - online
6.5 hours |
GVP-FND-8-VC | Genesys Voice Platform Overview 8 – online
6.5 hours |
| OCI-V 7 | Outbound Contact Installation and Configuration 7 - online
13 hours |
OCO-V 7 | Outbound Contact Overview 7 - online
3.5 hours |
RPO-V 7 | Genesys Reporting Overview 7 - online
3.5 hours |
RTO-V 7 | Genesys Routing Overview 7 - online
3.5 hours |
| RRI-V 7 | Genesys Routing and Reporting Installation and Configuration 7 - online
26 hours + 1 week of PTL |
RRO-V 7 | Framework, Universal Routing, and Solution Reporting Overview 7 - online
13 hours |
WFO-V 7 | Workforce Manager Overview 7 - online
3.5 hours |
| WFP-V 7 | Configuring, Forecasting and Scheduling with Workforce Manager Overview 7 - online
32 hours |
