Genesys Architecture |
GAI 7 | Architecture Workshop 7
3 days |
IAI 7 | IP Architecture Workshop 7
2 days |
SIP 8 -
AR-ILT | IP 8.0-Architecture-ILT
2 days |
Framework, Routing, and Reporting: |
ARD 7 | Building Advanced Routing Strategies 7
5 days |
ARS 7 | CC Analyzer Reporting for Supervisors 7
2 days |
BRD 7 | Building Basic Routing Strategies 7
4 days |
CCS 7 | Configuring and Monitoring a Contact Center with CCPulse+
2 days |
CCS7-V | Configuring and Monitoring a Contact Center with CCPulse+ - online
12 hours |
| CPC7-CIV | Certification Preparation Class for CIV
2 days |
| CPC7-DIV | Certification Preparation Class for DIV
2 days |
FRI 7 | Framework Installation and Configuration 7
4 days |
FRO 7 | Framework Overview 7
1 day |
FRO 7-V | Framework Overview 7 - online
6.5 hours |
FRT 7.x | Framework and Routing Troubleshooting Workshop 7.x*
3 days |
IPO 7 | IP Product Overview 7
1 day |
IPO 7-V | IP Product Overview 7 – online |
RAD 7 | Advanced Reporting Design 7
4 days |
RBD 7 | Basic Reporting Design 7
4 days |
RPO 7-V | Genesys Reporting Overview 7 – online
3.5 hours |
RRI 7 | Routing and Reporting Installation and Configuration 7
5 days |
RRO 7 | Framework, Universal Routing, and Solution Reporting Overview 7
2 days |
RRO 7 - V | Framework, Universal Routing, and Solution Reporting Overview 7 - online
13 hours |
RTO 7 - V | Genesys Routing Overview 7 – online
3.5 hours |
SIP 8 -
FND-ILT | IP 8.0-Foundations-ILT
1 day |
SIP 8 -
DPL-ILT | IP 8.0-Deployment-ILT
3 days |
SOP 7 | Operating Customer Interaction Management Platform: Inbound Voice, Routing, and Reporting 7
5 days |
| SSB 7 | SIP Server Bootcamp 7
5 days |
SSI 7 | SIP Server Installation and Configuration 7
3 days |
| SSW 7 | Advanced SIP Workshop 7
2 days |
Genesys Customer Interaction Portal: |
CPI 7 | GCIP for Service Providers 7
3 days |
CPP 7 | GCIP for End Users 7
2 days |
Genesys Voice Self-Service: |
ASI 7-V | GVP Architecture and Sizing 7 – online*
4 hours |
CFI 7-V | GVP Call Flow Architecture 7 – online*
4 hours |
COMV 8 -
DEV-ILT | Composer 8 for Voice Applications
4 days |
DIT 7-V | Dialogic Installation and Troubleshooting 7 – online*
4 hours |
GOP 7 | Operate Genesys Voice Platform 7
1 day |
GSD 7 | Genesys Studio Application Development 7
4 days |
GVI 7 | Genesys Voice Platform Implementation and Configuration 7
3 days |
GVO 7 | Genesys Voice Platform Overview 7
1 day |
GVO 7-V | Genesys Voice Platform Overview 7 - online
6.5 hours |
GVP 8.1 -
FND-ILT | Genesys Voice Platform 8.1-Foundations-ILT
1 day |
GVP 8.1 -
FND-VC | Genesys Voice Platform 8.1-Foundations-VC
6.5 hours |
GVP 8.1 -
DPL-ILT | Genesys Voice Platform 8.1-Deployment-ILT
3 days |
GVT 7 | Genesys Voice Platform Troubleshooting Workshop 7
2 days |
VGI 7.1 | VoiceGenie Administration and Installation 7.1*
3 days |
VPD 7 | VoiceXML Programming 7*
3 days |
WSI 7-V | Web Servers, Caching, and Load Balancing 7 – online*
4 hours |
Workforce Manager: |
WCS 7 | Using Workforce Manager Web for Supervisors 7
1 hr CBT |
WFA 7 | Using Workforce Manager Web for Agents 7
30 min CBT |
WFO7-V | Workforce Manager Overview 7 - online
4 hours |
WFP 7 | Configuring, Forecasting, and Scheduling with Workforce Manager 7
5 days |
WFT 7 | Workforce Manager Troubleshooting Workshop 7*
3 days |
Multimedia: |
Please refer to the section on intelligent Workload Distribution (iWD) and eServices |
Outbound: |
CMS 7 | Outbound Campaign Management 7
2 days |
| CMS7-V | Outbound Campaign Management 7 - online
13 hours |
OCI 7 | Outbound Contact Installation and Configuration 7
2 days |
OCO7-V | Outbound Contact Overview 7 - online
4 hours |
OCT 7 | Outbound Troubleshooting Workshop 7*
3 days |
OSW 7.2 | Agent Scripting for Outbound Workshop 7.2*
3 days |
Info Mart / Interactive Insights: |
IMD 7 | Info Mart Report Development 7
2 days |
IMI 7 | Info Mart Installation and Configuration 7
3 days |
| IOP 7 | Interactive Insights for Business Operations 7
2 days |
Development / Integration: |
GSI 7 | Gplus Adapter for Siebel Installation and Integration 7
5 days |
PID 7 | Platform and Interaction SDK Workshop for Developers 7
5 days |
Business Solutions: |
PGM | Putting Genesys to Work
1 day |
Genesys Enterprise Telephony Software (GETS) |
ETI 7 | Genesys Enterprise Telephony Software (GETS) Installation and Configuration 7
5 days |
intelligent Workload Distribution (iWD) and eServices |
iWD 7 | iWD and eServices Workflow Design 7
3 days |
iWF 7 | iWD and eServices Foundations 7
2 days |
| iWI APP 7 | iWD Application Installation and Configuration 7
3 days |
iWI 7 | iWD and eServices Installation and Configuration 7
2 days |
