Next Steps
* Please contact your local training center for the latest update on this course.
Genesys Architecture
GAI 7Architecture Workshop
2 days
IAI 7IP Architecture Workshop 7
2 days
Framework, Routing and Reporting:
ARD 7 Building Advanced Routing Strategies 7
5 days
ARS 7CC Analyzer Reporting for Supervisors 7
2 days
BRD 7Building Basic Routing Strategies 7
4 days
CCS 7 Configuring and Monitoring a Contact Center with CCPulse+
2 days
CCS7-VConfiguring and Monitoring a Contact Center with CCPulse+ - online
12 hours
FRI 7Framework Installation and Configuration 7
4 days
FRO 7Framework Overview 7
1 day
FRO 7-VFramework Overview 7 - online
6.5 hours
FRT 7.x Framework and Routing Troubleshooting Workshop 7.x*
3 days
IPO 7IP Product Overview 7
1 day
IPO 7-V IP Product Overview 7 – online
RAD 7Advanced Reporting Design 7
4 days
RBD 7Basic Reporting Design 7
4 days
RPO 7-VGenesys Reporting Overview 7 – online
3.5 hours
RRI 7Routing and Reporting Installation and Configuration 7
5 days
RRO 7Framework, Universal Routing and Solution Reporting Overview 7
2 days
RRO 7 - VFramework, Universal Routing and Solution Reporting Overview 7 - online
13 hours
RTO 7 - V Genesys Routing Overview 7 – online
3.5 hours
SOP 7Operating Customer Interaction Management Platform: Inbound Voice, Routing and Reporting 7
5 days
SSI 7 SIP Server Installation and Configuration 7
3 days
Genesys Customer Interaction Portal:
CAD 7GCIP Assisted Service for Developers and Administrators 7
2 days
CSD 7GCIP Self Service for Developers and Administrators 7
2 days
Genesys Voice Self Service:
ASI 7-VGVP Architecture and Sizing 7 – online*
4 hours
CFI 7-VGVP Call Flow Architecture 7 – online*
4 hours
DIT 7-VDialogic Installation and Troubleshooting 7 – online*
4 hours
GOP 7Operate Genesys Voice Platform 7
1 day
GSD 7Genesys Studio Application Development 7
4 days
GVI 7 Genesys Voice Platform Implementation and Configuration 7
3 days
GVI 8 Genesys Voice Platform Implementation 8
3 days
GVO 7 Genesys Voice Platform Overview 7
1 day
GVO 7-V Genesys Voice Platform Overview 7 - online
6.5 hours
GVO 8 Genesys Voice Platform Overview 8
1 day
GVO 8-V Genesys Voice Platform Overview 8 – online
6.5 hours
GVT 7.2 Genesys Voice Platform Troubleshooting Workshop 7.2*
2 days
VGI 7.1 VoiceGenine Administration and Installation 7.1*
3 days
VPD 7VoiceXML Programming 7*
3 days
WSI 7-VWeb Servers, Caching and Load Balancing 7 – online*
4 hours
Workforce Manager:
WCS 7Using Workforce Manager Web for Supervisors 7
1 hr CBT
WFA 7Using Workforce Manager Web for Agents 7
30 min CBT
WFO7-VWorkforce Manager Overview 7 - online
4 hours
WFP 7 Configuring, Forecasting, and Scheduling with Workforce Manager 7
5 days
WFT 7 Workforce Manager Troubleshooting Workshop 7*
3 days
Multimedia:
EWI 7.2 E-mail and Web Media Installation and Configuration 7.2*
2 days
EWO 7.2 E-mail and Web Media Overview 7.2*
3 days
Outbound:
CMS 7 Outbound Campaign Management 7
2 days
OCI 7 Outbound Contact Installation and Configuration 7
2 days
OCO7-V Outbound Contact Overview 7 - online
4 hours
OCT 7 Outbound Troubleshooting Workshop 7*
3 days
OSW 7.2 Agent Scripting for Outbound Workshop 7.2*
3 days
Info Mart / ICON:
IID 7 Using Interactive Insights 7
2 days
IKI 7 ICON Installation and Configuration 7
2 days
IMD 7 Info Mart Report Development 7
2 days
IMI 7 Info Mart Installation and Configuration 7
3 days
Development / Integration:
IGD 7Integrating Genesys and Siebel
5 days
SAI 7Genesys Integrations for SAP Installation and Configuration Workshop 7
2 days
PID 7Platform and Interaction SDK Workshop for Developers 7
5 days
Business Solutions:
PGM 7 Putting Genesys to Work 7*
2 days
Genesys Enterprise Telephony Software (GETS)
ETI 7 Genesys Enterprise Telephony Software (GETS) Installation and Configuration 7
5 days
intelligent Workload Distribution (iWD) and eServices
iWD 7iWD and eServices Workflow Design 7
3 days
iWF 7iWD and eServices Foundations 7
2 days
iWI 7 iWD and eServices Installation and Configuration 7
2 days