Next Steps
Genesys Architecture
ASI7-V GVP Architecture and Sizing 7 - online
2 hours
GAI 7Architecture Workshop
2 days
IAI 7IP Architecture Workshop 7
2 days
Framework, Routing and Reporting:
7AUWhat's New in Genesys 7.2 Framework, Routing and Reporting
2 days
ARD 7 Building Advanced Routing Strategies 7
5 days
ARS 7CC Analyzer Reporting for Supervisors 7
2 days
BRD 7Building Basic Routing Strategies 7
4 days
CCS 7 Configuring and Monitoring a Contact Center with CCPulse+
2 days
CEPClientCare Enterprise Operations
5 days
CRDClientCare Routing Strategies
5 days
FRI 7Framework Installation and Configuration 7
4 days
FRO 7Framework Overview 7
1 day
FRT 7Framework and Routing Troubleshooting Workshop 7
3 days
ORS 7Operational Reporting for Supervisors 7
3 days
RAD 7Advanced Reporting Design 7
4 days
RBD 7Basic Reporting Design 7
4 days
RRI 7Routing and Reporting Installation and Configuration 7
5 days
RRO 7Framework, Universal Routing and Solution Reporting Overview 7
2 days
CCS7-VConfiguring and Monitoring a Contact Center with CCPulse+ - online
12 hours
SOP 7Operating Customer Interaction Management Platform: Inbound Voice, Routing and Reporting 7
5 days
SSI 7SIP Server Installation and Configuration 7
3 days
Genesys Customer Interaction Portal:
CAD 7GCIP Assisted Service for Developers and Administrators 7
2 days
CSD 7GCIP Self Service for Developers and Administrators 7
2 days
Genesys Voice Self Service:
CFI7-V GVP Call Flow Architecture 7 - online
4 hours
DIT7-V Dialogic Installation and Troubleshooting 7 - online
4 hours
GSD 7Genesys Studio Application Development 7
4 days
GVI 7Genesys Voice Platform Installation and Configuration 7
4 days
GVO 7Genesys Voice Platform Overview 7
1 day
GVT 7Genesys Voice Platform Troubleshooting Workshop 7
2 days
VGI 7VoiceGenine Administration and Installation
3 days
WSI7-V Web Servers, Caching and Load Balancing 7 - online
4 hours
Workforce Manager:
7WUWhat's New in Workforce Manager 7
2 days
WCS 7Using Workforce Manager Web for Supervisors 7
1 hr CBT
WFA 7Using Workforce Manager Web for Agents 7
30 min CBT
WFO7-VWorkforce Manager Overview 7 - online
4 hours
WFP 7Configuring, Forecasting, and Scheduling with Workforce Manager 7
5 days
WFT 7Workforce Manager Troubleshooting Workshop 7
2.5 - 4 days
Multimedia:
EWI 7E-mail and Web Media Installation and Configuration 7
2 days
EWO 7E-mail and Web Media Overview 7
3 days
Outbound:
CMS 7Outbound Campaign Management 7
2 days
OCI 7Outbound Contact Installation and Configuration 7
2 days
OCO7-VOutbound Contact Overview 7 - online
4 hours
OCT 7Outbound Troubleshooting Workshop 7
3 days
Info Mart:
IMD 7 Info Mart Report Development 7
2 days
IMI 7Info Mart Installation and Configuration 7
3 days
Development / Integration:
IGD 7Integrating Genesys and Siebel
5 days
SAI 7Genesys Integrations for SAP Installation and Configuration Workshop 7
2 days
PID 7Platform and Interaction SDK Workshop for Developers 7
5 days
Business Solutions:
PGM 7Putting Genesys to Work 7
2 days
Genesys Enterprise Telephony Software (GETS)
ETI 1Genesys Enterprise Telephony Software (GETS) Installation and Configuration 1
5 days