Next Steps

The Customer Interaction Management Platform and Inbound Voice Path benefits students involved in the installation, configuration and troubleshooting of the Genesys platform.

Course descriptions are linked from the diagram.


Framework Overview 7

FRO 7 (1 day)
 
Framework Installation and Configuration 7

FRI 7 (4 days)
 
Routing and Reporting Installation and Configuration 7

RRI 7 (5 days)
 
Framework and Routing Troubleshooting Workshop 7

FRT 7 (3 days)

 
Click on the course to read the description.