Next Steps

The Workforce Manager Path is intended for system administrators, system integrators, and other technical roles involved in the planning, installation, configuration, and maintenance of Genesys Workforce Manager.

Course descriptions are linked from the diagram.


Framework Overview 7

FRO 7 (1 day)
 
Framework Installation and Configuration 7

FRI 7 (4 days)
 
Configuring, Forecasting, and Scheduling with Workforce Manager 7

WFP 7 (5 days)
 

A minimum of 3 to 6 months experience in the maintenance of WFM
 
Workforce Manager Troubleshooting Workshop 7

WFT 7 (2.5 - 4 days)

 
Click on the course to read the description.