- Products
- Directory
- Genesys Conversation Manager
- Genesys CIM Platform
- Genesys Voice
- Genesys eServices
- Genesys Social Media Solution
- Genesys Voice Platform (IVR)
- Virtual Hold for Genesys
- Genesys intelligent Workload Distribution
- Genesys SIP
- Genesys Workforce Management
- Performance Management
- Genesys Desktop
- Genesys Customer Interaction Portal
- Genesys Enterprise Telephony Software
- Gplus Adapters
- Genesys SDKs
- Genesys Compact Edition
- VitalSuite
- Product Solutions
- Directory
- Solutions
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- Library
- Training
- Technical Support
Self-Paced Courses
Genesys University currently offers the following computer-based, technical courses:
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GVP Architecture and Sizing | |
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GVP Call Flow Architecture 7 | |
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Dialogic Installation and Troubleshooting 7 | |
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Using Workforce Manager Web for Agents 7 | |
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Web Servers, Caching, and Load Balancing 7 |
What is a Recorded Session?
This is a Live Meeting recorded session of the listed class. Includes instructor delivered materials, answered questions, and completed application demonstrations as designed in the curriculum.
What is a Self-paced Session?
This is a self-paced eLearning course independent of an instructor. The curriculum includes topics, step-by-step directions, and application demonstrations in a "movie" format. This training includes progressive learning checks.
