|
|
|
 |
Genesys and VoiceGenie join to create the world's largest Voice Portal provider
Genesys Self-Service stops customer frustration, drives efficiency and accelerates business innovation. Genesys Self-Service solutions empower...
|
What are Analysts Saying About Genesys and VoiceGenie?
"This deal will combine Genesys' strengths in enterprise contact centers with VoiceGenie's strengths with carriers, particularly in directory and enhanced services, and its stronger presence in the emerging enterprise applications market."
- Steve Cramoysan
Research Director, Gartner |
"The combined companies will provide Genesys with an estimated 25% technical engineering expertise staff but also adds new markets and services that gets it beyond their traditional contact center customers and deeper into enterprises and carriers."
- Elizabeth Herrell
Vice President,
Forrester Research |
"...it will allow VoiceGenie and Genesys to move their roadmap in the near term because each had things that the other didn't have. It makes sense because it's a synergistic merger. It's not like they're acquiring them just to get customers."
- Nancy Jamison
Principal Analysts,
Jamison Consulting |
|
